FAQ
CONTACT: luxievintage@gmail.com
How long will it take to process my order?
We generally ship out all orders within 1-2 business days of purchase.
We generally ship out all orders within 1-2 business days of purchase.
How much is shipping?
| UNITED STATES | |
| Dresses / Pants / Skirts / Tops | FREE |
| Outerwear & Bulky Items | FREE |
| Shoes | FREE |
| Express | $24.99+ |
| INTERNATIONAL (we ship worldwide!) | |
| Dresses / Pants / Skirts / Tops | $26.99 |
| Outerwear & Bulky Items | $42.99-$79.99 |
| CANADA | |
| Dresses / Pants / Skirts / Tops | $19.99 |
| Outerwear & Bulky Items | $32.99-$59.99 |
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Customs fees are the responsibility of the buyer Express International shipping is available, please email us for details. |
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I need this ASAP, can you Express ship this?
Yes! Express shipping is always an option during the checkout process. If you do not see an Express shipping option, please email us and we will do everything we can to prioritize your order.
Yes! Express shipping is always an option during the checkout process. If you do not see an Express shipping option, please email us and we will do everything we can to prioritize your order.
Do you offer layaway?
Yes! We offer a 30 day layaway plan. A non-refundable 20% deposit is due immediately. The remaining balance can be paid off at the buyer's convenience for the remaining 30 day period. In the event the layaway plan cannot be completed in full by the buyer, the 20% deposit will be deducted from the refund.
Yes! We offer a 30 day layaway plan. A non-refundable 20% deposit is due immediately. The remaining balance can be paid off at the buyer's convenience for the remaining 30 day period. In the event the layaway plan cannot be completed in full by the buyer, the 20% deposit will be deducted from the refund.
Do you accept returns?
The short answer to that is "no," but the reality is that we never like to see an unhappy customer at our shop. We are a small, mom & pop artisan boutique. The items we sell are all unique, one of a kind pieces that are personally hand picked by the shop owner. A lot of time and effort is invested into each individual piece. We meticulously inspect, accurately measure and honestly describe all of our items so that buyers can make the most informed decisions prior to purchase.
The short answer to that is "no," but the reality is that we never like to see an unhappy customer at our shop. We are a small, mom & pop artisan boutique. The items we sell are all unique, one of a kind pieces that are personally hand picked by the shop owner. A lot of time and effort is invested into each individual piece. We meticulously inspect, accurately measure and honestly describe all of our items so that buyers can make the most informed decisions prior to purchase.
It's hard to survive as a small business owner. Returns come at a great cost to our livelihood and to the planet. We do not align with the practices of corporate online box stores. Those types of companies have multi-million dollar budgets and sell cheaply made, mass produced clothing with oftentimes unethical labor practices. That allows those companies to offer things like a "take home and try on" return policy that unfortunately we can't compete with, nor do we agree with it. We hope people who shop at Luxie Vintage appreciate that they are supporting a small, artisan business who offers quality-made merchandise and values the great cost of shipping things around the world.
In the rare case of a return, there is a 15% restocking fee. This fee covers the cost of our original shipping label, non-refundable credit card fees, labor costs & re-listing fees. Return shipping is the responsibility of the buyer. Want to avoid the restocking fee? Buyers can also opt for store credit. There is no restocking fee for store credit, but we do deduct the cost of our original shipping label from the store credit amount. All returns must be postmarked within 7 days from when the item was delivered.
Can I get a discount?
Yes! Sign up for our newsletter. We send store coupons out on a monthly basis.
Yes! Sign up for our newsletter. We send store coupons out on a monthly basis.
What is vintage?
All of the items we sell are vintage. We define vintage as an item that is 20 years old or more. Chances are, the vintage item has been pre-worn, pre-washed, and pre-loved, unless otherwise noted.
Before making a purchase, be sure to carefully read the description, condition and measurements. If you are unsure about the fit or condition of an item, please contact us before purchasing and we would be happy to assist you! .
All of the items we sell are vintage. We define vintage as an item that is 20 years old or more. Chances are, the vintage item has been pre-worn, pre-washed, and pre-loved, unless otherwise noted.
Before making a purchase, be sure to carefully read the description, condition and measurements. If you are unsure about the fit or condition of an item, please contact us before purchasing and we would be happy to assist you! .