FAQ
CONTACT: luxievintage@gmail.com
How long will it take to process my order?
We generally ship out all orders within 1 business day of purchase. Sometimes we are able to ship same day but it is not guaranteed.
We generally ship out all orders within 1 business day of purchase. Sometimes we are able to ship same day but it is not guaranteed.
How much is shipping?
Free domestic shipping in the United States on all orders over $50.00 USD.
Customs fees are the responsibility of the buyer
Express International shipping is available, please email us for details.
I need this ASAP, can you Express ship this?
Yes! Express shipping is always an option during the checkout process. If you do not see an Express shipping option, please email us and we will do everything we can to prioritize your order.
Yes! Express shipping is always an option during the checkout process. If you do not see an Express shipping option, please email us and we will do everything we can to prioritize your order.
Do you offer payment plans?
All of our items are eligible for Affirm payment installments.
All of our items are eligible for Affirm payment installments.
Do you accept returns?
The short answer to that is "no," but the reality is that we never like to see an unhappy customer at our shop. We are a small, mom & pop artisan boutique. The items we sell are all unique, one of a kind pieces that are personally hand picked by the shop owner. A lot of time and effort is invested into each individual piece. We meticulously inspect, restore, accurately measure and honestly describe all of our items so that buyers can make the most informed decisions prior to purchase.
The short answer to that is "no," but the reality is that we never like to see an unhappy customer at our shop. We are a small, mom & pop artisan boutique. The items we sell are all unique, one of a kind pieces that are personally hand picked by the shop owner. A lot of time and effort is invested into each individual piece. We meticulously inspect, restore, accurately measure and honestly describe all of our items so that buyers can make the most informed decisions prior to purchase.
It's hard to survive as a small business owner. Returns come at a great cost to our livelihood and to the planet. We do not align with the practices of corporate online box stores. Those types of companies have multi-million dollar budgets and sell cheaply made, mass produced clothing with oftentimes unethical labor practices. That allows those companies to offer things like a "take home and try on" return policy that unfortunately we can't compete with, nor do we agree with it. We hope people who shop at Luxie Vintage appreciate that they are supporting a small, artisan business who offers quality-made merchandise and values the great cost of shipping things around the world.
In the rare case of a return, there is a 15% restocking fee. Return shipping is the responsibility of the buyer. Want to avoid the restocking fee? Buyers can also opt for store credit. There is no restocking fee for store credit. All returns must be postmarked within 7 days from when the item was delivered.
Can I get a discount?
Yes! Sign up for our newsletter. We send store coupons out on a monthly basis.
Yes! Sign up for our newsletter. We send store coupons out on a monthly basis.
What is vintage?
All of the items we sell are vintage. We define vintage as an item that is 20 years old or more. Chances are, the vintage item has been pre-worn, pre-washed, and pre-loved, unless otherwise noted.
Before making a purchase, be sure to carefully read the description, condition and measurements. If you are unsure about the fit or condition of an item, please contact us before purchasing and we would be happy to assist you! .
All of the items we sell are vintage. We define vintage as an item that is 20 years old or more. Chances are, the vintage item has been pre-worn, pre-washed, and pre-loved, unless otherwise noted.
Before making a purchase, be sure to carefully read the description, condition and measurements. If you are unsure about the fit or condition of an item, please contact us before purchasing and we would be happy to assist you! .